Refund & Dispute Policy

When stakes are refunded

• The match ends in a draw.
• Either player fails to move within the first two plies (abort).
• A disconnect goes unresolved past the reconnect grace period is a forfeit, not a refund — see below.
• The game server cannot establish a defensible result (crash or state loss).

When stakes are not refunded

A completed match — checkmate, resignation, timeout, stalemate, insufficient material, threefold repetition, fifty-move rule — pays out normally. A disconnect that exceeds the reconnect grace period is a forfeit to the opponent, not a refund.

Disputes

Every match is recorded move-by-move with server timestamps and is available for admin review. Disputes can be raised at support@example.com; an admin may force-resolve a match based on the recorded evidence.

Withdrawal fee

Approved withdrawals incur a 20% fee. This fee is not refundable once a withdrawal is paid.